![]() ![]() Using the Terminal utility app in your macOS, will allow you to perform more in-depth troubleshooting when using the sudo command with your Administrator account password doesn't work. In Unix-like systems, like macOS X, you have to log in to the system as root if, for example, you can't perform an administrative task normally when using "sudo" command (which stands for substitute user, do as) from a terminal console utility app. When that happens you need to access the guts of your system as the SuperUser (or root ). Sometimes the Administrator account user profile won't be enough to remove stubborn programs using the conventional graphical utilities provided by the operating system. You need to elevate the current user rights for that account to Administrator level, or, use an actual administrator account user profile to perform real troubleshooting in macOS. That restriction is in place to avoid the regular user(s) deleting or misconfiguring settings and apps. The apps that are greyed out are not permanently locked. some linux distributions nowadays apply the same principle when using a GUI (graphical user interface). ![]() The Administrative Account is what the user needs to unlock the Preference panel in a macOS system. However, the correct way to uninstall locked programs in macOS is explained here:īUT, what I meant in my prior reply is, that if none of the suggestions above work, THEN you will need to continue to try to uninstall the apps with Administrative rights under that user account. The correct way to uninstall locked programs in macOS is beyond the scope of what I covered in support of Acrobat for this forum. The installer encountered and error that caused the installation to fail. PS-The link you provided earlier to the following guidance is incomplete, The Installation Failed. I'm willing to get rid of all of them (including CS6) and start again but need to uninstall Acrobat X Pro and Flash at a minimum. (Or at least it isn't grayed out.) It's Acrobat X Pro and Adobe Flash that are old. The Creative Cloud I have (CS6) doesn't inlcude Acrobat X Pro. The other link you site you reference ( ) only seems to be for Creative Cloud. There's a Mac version of the Adobe Reader DC and Acrobat DC Cleaner Tool, but not Mac. I afraid I don't see a Mac Version of the Adobe Reader and Acrobat Cleaner Tool here: Once this offline version is successfully installed you will need to also log in with the appropriate AdobeID associated with the Student/Teacher sunscription from your school to activate it in your mac. To run an offline installer of Acrobat Pro DC try this link: To install a subscription installer you need to follow this guidance:įind out from your school what is the appropriate AdobeID associated with the Student/Teacher version. To download the offline installer version of Adobe Reader DC: ![]() If for some reason the Reader and Acrobat Cleaner Tool fails to remove everything use this method as alternate: If you had Creative Cloud from your old installation and having other related installation issues you csn also try this tool in addition to the Reader and Acrobat Cleaner Tool: So to completely remove old traces of Acrobat in your mac use the Cleaner Tool from here: To reinstall your Acrobat version from scratch follow these steps: To try and reinstall with a fresh start you also may have to uninstall the Student and Teacher version that is giving you problems.īefore reinstalling make sure that you have the right licensing info. Use the Adobe Acrobat and Reader Cleanup and Repair tool to remove old traces of your prior software. Yes you need to uninstall the old version first.Īlso, to identify the version that you have follow these steps: ![]()
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